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Returns and Exchanges

ALL SALE and SPECIAL ORDER ITEMS ARE FINAL SALE. If for any reason you are not satisfied with your order, we will gladly accept your return of unworn, unwashed, defective, or NON-sale items within 14 days of delivery.  Merchandise being returned should be in the same condition as when it was received and have all of the original tags in place.

Any items that have to be special ordered are FINAL SALE, this includes some pre-order items that are made to order.

If you need to return an item, simply login to your account to submit an RMA (Return Merchandise Authorization) Request. View the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please allow 10 to 14 days for the processing of your return.

*All jewelry, under garments, and home fragrances are non-returnable.

*You have one hour from the time of purchase to cancel your order.   

If you have any questions regarding a return or exchange please email us at cs@lovemosaic.com